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Complaint log

MOHELA complaint log

The newest complaints about MOHELA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMNIn progressYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJIn progressYes
Oct 30, 2026Student loansIncorrect information on your reportAccount status incorrectNCIn progressYes
Oct 30, 2026Student loansIncorrect information on your reportOld information reappears or never goes awayCAIn progressYes
Oct 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCTIn progressYes
Oct 29, 2026Student loansIncorrect information on your reportAccount status incorrectDCIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerProblem with customer serviceVAIn progressYes
Oct 29, 2026Student loansIncorrect information on your reportAccount status incorrectPAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAIn progressYes
Oct 29, 2026Student loansStruggling to repay your loanProblem with your payment planVAExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJIn progressYes
Oct 29, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneOHExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWIIn progressYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNCIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAIn progressYes
Oct 29, 2026Student loansStruggling to repay your loanProblem with your payment planINExplainedYes
Oct 29, 2026Student loansIncorrect information on your reportAccount status incorrectGAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLIn progressYes
Oct 29, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNHIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTNIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAIn progressYes
Oct 29, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYIn progressYes
Oct 29, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNEIn progressYes
Oct 29, 2026Credit reportingIncorrect information on your reportAccount status incorrectMIIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedPAIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAIn progressYes
Oct 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursLANo timely replyNo
Oct 28, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAIn progressYes
Oct 28, 2026Student loansIncorrect information on your reportAccount status incorrectPAIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerProblem with customer serviceOHIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILIn progressYes
Oct 28, 2026Student loansIncorrect information on your reportAccount status incorrectMNIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCOIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTNIn progressYes
Oct 28, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMIIn progressYes
Oct 28, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsGAIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMDIn progressYes
Oct 28, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsCAIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWIIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedMTIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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