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Complaint log

MOHELA complaint log

The newest complaints about MOHELA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 2, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeVAIn progressYes
Nov 2, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeILIn progressYes
Nov 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMNIn progressYes
Nov 1, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXIn progressYes
Nov 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanHIIn progressYes
Nov 1, 2026Student loansProblem with a company's investigation into an existing problemInvestigation took more than 30 daysNJIn progressYes
Nov 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINIn progressYes
Nov 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNEIn progressYes
Nov 1, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAIn progressYes
Nov 1, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeFLIn progressYes
Nov 1, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsVAIn progressYes
Nov 1, 2026Student loansIncorrect information on your reportAccount status incorrectCAExplainedYes
Nov 1, 2026Student loansDealing with your lender or servicerProblem with customer serviceGAIn progressYes
Oct 31, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMDIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAIn progressYes
Oct 31, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCAIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLIn progressYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYIn progressYes
Oct 31, 2026Student loansIncorrect information on your reportAccount status incorrectILIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledORIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZIn progressYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount status incorrectILIn progressYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount status incorrectILIn progressYes
Oct 31, 2026Debt collectionAttempts to collect debt not owedDebt was paidMDIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAEIn progressYes
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTNIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXIn progressYes
Oct 30, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMNIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAIn progressYes
Oct 30, 2026Student loansStruggling to repay your loanBankruptcyNCExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportReporting company used your report improperlyLAExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOKIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerProblem with customer serviceSCIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAFixedYes
Oct 30, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsGAIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMAIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINIn progressYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount information incorrectTNExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerProblem with customer serviceMAIn progressYes
Oct 30, 2026Student loansStruggling to repay your loanProblem with your payment planGAIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLIn progressYes
Oct 30, 2026Debt collectionFalse statements or representationImpersonated attorney, law enforcement, or government officialTXIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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