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Complaint log

MOHELA complaint log

The newest complaints about MOHELA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedMTIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCIn progressYes
Oct 28, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMIIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerProblem with customer serviceLAExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAIn progressYes
Oct 28, 2026Student loansIncorrect information on your reportAccount status incorrectNYIn progressYes
Oct 28, 2026Student loansStruggling to repay your loanProblem with your payment planTXIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 27, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAIn progressYes
Oct 27, 2026Student loansImproper use of your reportCredit inquiries on your report that you don't recognizeDEIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectDEIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 27, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCTIn progressYes
Oct 27, 2026Student loansIncorrect information on your reportAccount status incorrectILExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledORExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNYIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCOIn progressYes
Oct 27, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAIn progressYes
Oct 27, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeIDIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerProblem with customer serviceNCIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerProblem with customer servicePAIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILIn progressYes
Oct 27, 2026Student loansIncorrect information on your reportAccount status incorrectMOIn progressYes
Oct 27, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCOExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAIn progressYes
Oct 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMDExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerProblem with customer serviceAKIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNEIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerProblem with customer serviceAZIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZIn progressYes
Oct 26, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerProblem with customer serviceTXIn progressYes
Oct 26, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtOHExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Oct 26, 2026Debt relief & credit repairCharged upfront or unexpected feesGAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedMAExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMAIn progressYes
Oct 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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