Complaint log
Mr. Cooper complaint log
The newest complaints about Mr. Cooper, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 10, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 10, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 10, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 10, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Feb 10, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 10, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 10, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 9, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 9, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 9, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 9, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Feb 7, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 7, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Feb 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 7, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 6, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 6, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 6, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 5, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| Feb 5, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Feb 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Feb 4, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works