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Complaint log

Mr. Cooper complaint log

The newest complaints about Mr. Cooper, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Feb 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Feb 3, 2026MortgagesTrouble during payment processLien releaseCTExplainedYes
Feb 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Feb 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJExplainedYes
Feb 3, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes
Feb 3, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedLAExplainedYes
Feb 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Feb 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceRIExplainedYes
Feb 3, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Feb 3, 2026MortgagesTrouble during payment processPayment processINExplainedYes
Feb 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Feb 3, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyILExplainedYes
Feb 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Feb 3, 2026MortgagesClosing on a mortgageFees or costs after closingCAExplainedYes
Feb 3, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALExplainedYes
Feb 3, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyFLExplainedYes
Feb 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Feb 3, 2026MortgagesIncorrect information on your reportAccount status incorrectNCExplainedYes
Feb 2, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCOExplainedYes
Feb 2, 2026MortgagesTrouble during payment processFees chargedTXExplainedYes
Feb 2, 2026MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Feb 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanINExplainedYes
Feb 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWIExplainedYes
Feb 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Feb 2, 2026MortgagesImproper use of your reportCredit inquiries on your report that you don't recognizeVAExplainedYes
Feb 2, 2026MortgagesTrouble during payment processPayment processNJExplainedYes
Feb 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Feb 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Feb 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Feb 2, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingTXExplainedYes
Feb 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILExplainedYes
Feb 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAExplainedYes
Feb 1, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyOHExplainedYes
Feb 1, 2026MortgagesTrouble during payment processPayment processALExplainedYes
Feb 1, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes
Feb 1, 2026MortgagesStruggling to pay mortgageForeclosureGAExplainedYes
Jan 31, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNYExplainedYes
Jan 31, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNYExplainedYes
Jan 31, 2026Credit reportingIncorrect information on your reportAccount information incorrectPAExplainedYes
Jan 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Jan 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOHExplainedYes
Jan 30, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAExplainedYes
Jan 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAExplainedYes
Jan 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processKSExplainedYes
Jan 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMNExplainedYes
Jan 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Jan 30, 2026MortgagesImproper use of your reportReporting company used your report improperlyFLExplainedYes
Jan 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureLAExplainedYes
Jan 30, 2026MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Jan 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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