Complaint log
Mr. Cooper complaint log
The newest complaints about Mr. Cooper, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 18, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Feb 18, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 17, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 17, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 17, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 17, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 16, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Feb 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 15, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 15, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Feb 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 14, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 13, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Feb 13, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Feb 12, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 12, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 12, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 12, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 12, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 11, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 11, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 11, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 10, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works