Mortgages
Mr. Cooper mortgages complaints
Consumers have filed 13,321 complaints about Mr. Cooper's mortgages, 757 in the last 12 months (-64%). Mr. Cooper answered 100% on time and closed 0% with relief. See the whole Mr. Cooper record.
Mr. Cooper against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
Latest Mr. Cooper mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 1, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 28, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Feb 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Feb 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Feb 28, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 27, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 27, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 27, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 25, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 25, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Feb 25, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 24, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 24, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 24, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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