Debt collector · complaint record
New Direction complaints
Filed under New Direction, Inc
Consumers have filed 6 complaints about New Direction since 2017, none in the last 12 months. It answered 50% on time and closed 0% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since October 2017
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 6, 2025
New Direction complaints by month
The busiest month was October 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How New Direction answered all time
- Closed with explanation466.7%
- Untimely response233.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What New Direction complaints are about
Top New Direction problems
Inside "Attempts to collect debt not owed"
- Debt was paid 2
New Direction compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | New DirectionDebt collection | - | 0 | - |
Compare side by side: New Direction vs Green Square · New Direction vs EMoneyUSA · New Direction vs Mullooly Jeffrey Rooney & Flynn · New Direction vs Credit World Services
What people say about New Direction
All experiencesNo experiences with New Direction yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest New Direction complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 6, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Jul 16, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Feb 22, 2020 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jan 25, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 20, 2019 | Debt relief & credit repair | Confusing or missing disclosures | Explained |
| Oct 18, 2017 | Debt relief & credit repair | Confusing or misleading advertising or marketing | Explained |
Questions about New Direction
How many complaints does New Direction have?
New Direction has 6 complaints on record since October 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does New Direction respond to complaints?
Yes. New Direction answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with New Direction?
The most common problems are attempts to collect debt not owed (2), confusing or missing disclosures (1), confusing or misleading advertising or marketing (1).
Is New Direction legit?
New Direction is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is New Direction legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against New Direction?
Complain to New Direction in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most New Direction complaints come from?
Most come from New York (4), Pennsylvania (1), Arizona (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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