Bank · complaint record
PacificLife Servicing complaints
Consumers have filed 2 complaints about PacificLife Servicing since 2024, 1 of them in the last 12 months. It answered 0% on time. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- -
- Last 30 days
- 0
- Rank
- #164 of 188
Since November 2024
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Mar 17, 2026
Most complained-about banks & credit unions
PacificLife Servicing complaints by month
The busiest month was November 2024 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How PacificLife Servicing answered all time
- Untimely response2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What PacificLife Servicing complaints are about
Top PacificLife Servicing problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 1
PacificLife Servicing compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | PacificLife ServicingBank accounts | - | 1 | - |
Compare side by side: PacificLife Servicing vs Bancfirst · PacificLife Servicing vs Banner · PacificLife Servicing vs Customers Bancorp · PacificLife Servicing vs RBC Bank
What people say about PacificLife Servicing
All experiencesNo experiences with PacificLife Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PacificLife Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 17, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | No timely reply |
| Nov 13, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | No timely reply |
Questions about PacificLife Servicing
How many complaints does PacificLife Servicing have?
PacificLife Servicing has 2 complaints on record since November 2024, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does PacificLife Servicing respond to complaints?
Yes. PacificLife Servicing answered 0% of its complaints on time (within 15 days) and closed - with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with PacificLife Servicing?
The most common problems are managing an account (1), applying for a mortgage or refinancing an existing mortgage (1).
Is PacificLife Servicing legit?
PacificLife Servicing is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PacificLife Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against PacificLife Servicing?
Complain to PacificLife Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PacificLife Servicing complaints come from?
Most come from South Carolina (1), New Jersey (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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