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Complaint log

Rocket Mortgage complaint log

The newest complaints about Rocket Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026MortgagesTrouble during payment processFees chargedFLExplainedYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceOHExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAIn progressYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectILExplainedYes
Oct 21, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Oct 21, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyFLExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVAExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOKExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Oct 21, 2026MortgagesClosing on a mortgageDelays with the closing processGAExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLIn progressYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuWVExplainedYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCIn progressYes
Oct 21, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingNCExplainedYes
Oct 21, 2026MortgagesTrouble during payment processFees chargedCAExplainedYes
Oct 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceLAExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageForeclosureALExplainedYes
Oct 20, 2026MortgagesTrouble during payment processPayment processMDExplainedYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLIn progressYes
Oct 20, 2026MortgagesTrouble during payment processPayment processALExplainedYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLIn progressYes
Oct 20, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Oct 20, 2026MortgagesTrouble during payment processFees chargedPAExplainedYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Oct 20, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefUTExplainedYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 19, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureVAExplainedYes
Oct 19, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresINExplainedYes
Oct 19, 2026MortgagesTrouble during payment processPayment processNVExplainedYes
Oct 19, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNCIn progressYes
Oct 19, 2026MortgagesTrouble during payment processPayment processVAExplainedYes
Oct 19, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Oct 19, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Oct 19, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingKYExplainedYes
Oct 19, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 19, 2026MortgagesTrouble during payment processFees chargedFLExplainedYes
Oct 19, 2026MortgagesStruggling to pay mortgageForeclosureFLIn progressYes
Oct 19, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingILIn progressYes
Oct 18, 2026MortgagesIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 18, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNCExplainedYes
Oct 18, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Oct 18, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMIExplainedYes
Oct 18, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPAExplainedYes
Oct 17, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCOExplainedYes
Oct 17, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOKExplainedYes
Oct 17, 2026MortgagesStruggling to pay mortgageForeclosureGAExplainedYes
Oct 17, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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