Mortgage company · complaint record
Rocket Mortgage complaints
Filed under Rocket Mortgage, LLC
Consumers have filed 9,904 complaints about Rocket Mortgage since 2011, 4,146 of them in the last 12 months (+421% on the year before). It answered 99.9% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 2nd most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 9,904
- Last 12 months
- 4,146
- Answered on time
- 99.9%
- Closed with relief
- 0%
- Last 30 days
- 207
- Rank
- #2 of 595
Since December 2011
+421% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 5, 2026
Most complained-about mortgage lenders & servicers
Rocket Mortgage complaints by month
The busiest month was March 2026 (503 complaints). Complaints in the last 12 months are up 421% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Rocket Mortgage answered last 12 months
- Closed with monetary relief150.4%
- Closed with explanation3,99496.3%
- In progress1373.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers2/400.4% closed with relief
- Complaint trend0/15+421% vs last year
What Rocket Mortgage complaints are about
Top Rocket Mortgage problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 920
- Trying to communicate with the company to fix an issue while managing or servicing your loan 539
- Payment process 484
- Loan sold or transferred to another company 143
- Fees charged 108
- Paying off the loan 101
Where Rocket Mortgage complaints come from
Most complaints: California (1,126), Florida (975), Texas (839), Georgia (537), New York (449).
Rocket Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage ServicingMortgages | 8 | 4,346 | F |
| 2 | Rocket MortgageMortgages | 47 | 4,146 | D |
| 3 | Freedom MortgageMortgages | 48 | 2,041 | D |
| 4 | Ocwen FinancialMortgages | 54 | 1,681 | C |
| 5 | PennyMacMortgages | 89 | 1,490 | A |
| 6 | M&T BankMortgages | 92 | 1,455 | A |
| 7 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 8 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
Compare side by side: Rocket Mortgage vs Shellpoint Mortgage Servicing · Rocket Mortgage vs Freedom Mortgage · Rocket Mortgage vs Ocwen Financial · Rocket Mortgage vs PennyMac
What people say about Rocket Mortgage
All experiencesNo experiences with Rocket Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Rocket Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 5, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Nov 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 3, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | In progress |
| Nov 1, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Nov 1, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Questions about Rocket Mortgage
How many complaints does Rocket Mortgage have?
Rocket Mortgage has 9,904 complaints on record since December 2011, including 4,146 in the last 12 months and 207 in the last 30 days. That makes it number 45 of every company by complaints this year.
Does Rocket Mortgage respond to complaints?
Yes. Rocket Mortgage answered 99.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 47/100 (grade D).
What do people complain about most with Rocket Mortgage?
The most common problems are trouble during payment process (3,144), struggling to pay mortgage (1,278), incorrect information on your report (654).
Is Rocket Mortgage legit?
Rocket Mortgage is a real company with a public complaint record: consumers have complained about it 9,904 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Rocket Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Rocket Mortgage going up or down?
Up. There were 4,146 complaints in the last 12 months against 796 in the 12 before (+421%). See every month.
How do I file a complaint against Rocket Mortgage?
Complain to Rocket Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Rocket Mortgage complaints come from?
Most come from California (1,126), Florida (975), Texas (839). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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