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Complaint log

Rocket Mortgage complaint log

The newest complaints about Rocket Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 5, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Nov 5, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Nov 5, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingAZIn progressYes
Nov 3, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMIExplainedYes
Nov 3, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNCExplainedYes
Nov 3, 2026MortgagesStruggling to pay mortgageForeclosureTXExplainedYes
Nov 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNHExplainedYes
Nov 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Nov 2, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Nov 1, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresTXIn progressYes
Nov 1, 2026MortgagesTrouble during payment processPaying off the loanCAExplainedYes
Nov 1, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Nov 1, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesAZExplainedYes
Nov 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTNIn progressYes
Nov 1, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMIExplainedYes
Nov 1, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYIn progressYes
Oct 31, 2026Debt collectionTook or threatened to take negative or legal actionCollected or attempted to collect exempt fundsNMExplainedYes
Oct 31, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Oct 31, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyTXExplainedYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCIn progressYes
Oct 31, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuILExplainedYes
Oct 31, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Oct 31, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMSExplainedYes
Oct 31, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHExplainedYes
Oct 31, 2026MortgagesTrouble during payment processPayment processILExplainedYes
Oct 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILExplainedYes
Oct 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingVAIn progressYes
Oct 30, 2026MortgagesClosing on a mortgageFees or costs after closingFLExplainedYes
Oct 30, 2026MortgagesClosing on a mortgageFees or costs after closingPAIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageForeclosureILIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXIn progressYes
Oct 30, 2026MortgagesTrouble during payment processFees chargedAZExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILExplainedYes
Oct 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processTXExplainedYes
Oct 30, 2026MortgagesTrouble during payment processPayment processKSExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageForeclosureLAExplainedYes
Oct 30, 2026MortgagesClosing on a mortgageDelays with the closing processMDIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)CAExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Oct 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Oct 30, 2026MortgagesTrouble during payment processLien releaseOKExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuINExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 30, 2026MortgagesProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsVAExplainedYes
Oct 30, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedAZExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageForeclosureCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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