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Complaint log

Rocket Mortgage complaint log

The newest complaints about Rocket Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processALExplainedYes
Oct 26, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNJExplainedYes
Oct 26, 2026MortgagesTrouble during payment processPayment processCAIn progressYes
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceKYIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)UTIn progressYes
Oct 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Oct 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMIExplainedYes
Oct 26, 2026MortgagesTrouble during payment processPaying off the loanFLExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDExplainedYes
Oct 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureLAIn progressYes
Oct 26, 2026MortgagesTrouble during payment processFees chargedCOIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Oct 26, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingOHExplainedYes
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceINIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processMDExplainedYes
Oct 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILExplainedYes
Oct 25, 2026MortgagesTrouble during payment processPayment processPAIn progressYes
Oct 25, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuPAExplainedYes
Oct 25, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingWIExplainedYes
Oct 25, 2026MortgagesStruggling to pay mortgageForeclosureIDExplainedYes
Oct 24, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMOExplainedYes
Oct 24, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAExplainedYes
Oct 24, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes
Oct 24, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCOExplainedYes
Oct 24, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNMExplainedYes
Oct 24, 2026MortgagesTrouble during payment processPayment processGAExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMOExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 23, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Oct 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWVExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLIn progressYes
Oct 23, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 23, 2026MortgagesClosing on a mortgageDelays with the closing processSCIn progressYes
Oct 23, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLExplainedYes
Oct 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMIExplainedYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Oct 22, 2026MortgagesTrouble during payment processPayment processNMExplainedYes
Oct 22, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNCExplainedYes
Oct 22, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureLAExplainedYes
Oct 22, 2026MortgagesStruggling to pay mortgageForeclosureTNExplainedYes
Oct 22, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedMDIn progressYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCIn progressYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Oct 22, 2026MortgagesTrouble during payment processLien releaseNCExplainedYes
Oct 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processMIExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectOKExplainedYes
Oct 21, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMNIn progressYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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