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Complaint log

Selene complaint log

The newest complaints about Selene, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 8, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTNExplainedYes
Sep 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Sep 6, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuILExplainedYes
Sep 6, 2026MortgagesClosing on a mortgageDelays with the closing process-ExplainedYes
Sep 5, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Sep 4, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyCAExplainedYes
Sep 4, 2026Debt relief & credit repairConfusing or missing disclosuresWAExplainedYes
Sep 4, 2026Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Sep 3, 2026MortgagesTrouble during payment processPaying off the loanSDExplainedYes
Sep 3, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Sep 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureDCExplainedYes
Sep 3, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsILExplainedYes
Sep 2, 2026MortgagesTrouble during payment processFees chargedFLExplainedYes
Sep 2, 2026MortgagesTrouble during payment processFees chargedTXExplainedYes
Sep 2, 2026MortgagesStruggling to pay mortgageForeclosureVAExplainedYes
Sep 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Sep 1, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureWAExplainedYes
Sep 1, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAExplainedYes
Sep 1, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuPAExplainedYes
Sep 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceARExplainedYes
Sep 1, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCTExplainedYes
Sep 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanUTExplainedYes
Sep 1, 2026MortgagesTrouble during payment processPayment processMDExplainedYes
Aug 31, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureAZExplainedYes
Aug 31, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Aug 31, 2026MortgagesTrouble during payment processPayment processILExplainedYes
Aug 31, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNJExplainedYes
Aug 31, 2026MortgagesClosing on a mortgageFees or costs after closingFLExplainedYes
Aug 29, 2026MortgagesTrouble during payment processPayment processLAExplainedYes
Aug 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXExplainedYes
Aug 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Aug 28, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes
Aug 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsFLExplainedYes
Aug 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Aug 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCAExplainedYes
Aug 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Aug 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMDExplainedYes
Aug 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Aug 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILExplainedYes
Aug 26, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyCAExplainedYes
Aug 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Aug 25, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMOExplainedYes
Aug 25, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure-ExplainedYes
Aug 25, 2026Debt collectionWritten notification about debtDidn't receive notice of right to disputeFLExplainedYes
Aug 25, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Aug 24, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAExplainedYes
Aug 24, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Aug 24, 2026MortgagesStruggling to pay mortgageForeclosureFLExplainedYes
Aug 23, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processILExplainedYes
Aug 21, 2026MortgagesTrouble during payment processPaying off the loanCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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