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Complaint log

Shellpoint Mortgage Servicing complaint log

The newest complaints about Shellpoint Mortgage Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026MortgagesTrouble during payment processPayment processALIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageForeclosureFLIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceDEIn progressYes
Oct 28, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefUTIn progressYes
Oct 28, 2026MortgagesTrouble during payment processFees chargedMDIn progressYes
Oct 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processRIIn progressYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanOKIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceORIn progressYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDIn progressYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAIn progressYes
Oct 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processPayment processINIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMTIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageForeclosureCAIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefWAIn progressYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsWAIn progressYes
Oct 27, 2026Money transfers & appsProblem with customer serviceNYIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYIn progressYes
Oct 27, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyVAIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Oct 27, 2026MortgagesTrouble during payment processPaying off the loanFLIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJIn progressYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processDCIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceORIn progressYes
Oct 27, 2026MortgagesIncorrect information on your reportAccount status incorrectNCIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageForeclosurePRIn progressYes
Oct 27, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedNYNo timely replyNo
Oct 27, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingAZIn progressYes
Oct 27, 2026MortgagesTrouble during payment processPayment processAZIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefCOIn progressYes
Oct 27, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Oct 27, 2026MortgagesTrouble during payment processPayment processTNNo timely replyNo
Oct 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLIn progressYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYIn progressYes
Oct 26, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportINIn progressYes
Oct 26, 2026MortgagesStruggling to pay mortgageForeclosureCAIn progressYes
Oct 26, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportDEIn progressYes
Oct 26, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyCAIn progressYes
Oct 26, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 26, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMIExplainedYes
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMNIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processWAIn progressYes
Oct 26, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNYIn progressYes
Oct 26, 2026MortgagesStruggling to pay mortgageForeclosureTXIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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