Mortgages
SN Servicing mortgages complaints
Consumers have filed 894 complaints about SN Servicing's mortgages, 116 in the last 12 months (+5%). SN Servicing answered 99.1% on time and closed 0% with relief. See the whole SN Servicing record.
SN Servicing against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | SN Servicing | 116 | 99.1% | 0% |
Latest SN Servicing mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 17, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 2, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 30, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 24, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 24, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 16, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Sep 16, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 14, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 13, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 6, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 3, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 27, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 19, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 11, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 9, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 8, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Aug 7, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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