Debt collection
SunTrust debt collection complaints
Consumers have filed 177 complaints about SunTrust's debt collection. See the whole SunTrust record.
SunTrust against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 23, 2015 | Debt collection | Communication tacticsUsed obscene/profane/abusive language | Explained |
| Dec 16, 2015 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 10, 2015 | Debt collection | Taking/threatening an illegal actionSeized/Attempted to seize property | Explained |
| Nov 22, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was discharged in bankruptcy | Explained |
| Oct 24, 2015 | Debt collection | Communication tacticsThreatened to take legal action | Fixed |
| Sep 11, 2015 | Debt collection | Communication tacticsCalled outside of 8am-9pm | Explained |
| Aug 31, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt resulted from identity theft | Explained |
| Aug 26, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Aug 24, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Jul 21, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Jul 21, 2015 | Debt collection | Improper contact or sharing of infoTalked to a third party about my debt | Explained |
| Jul 17, 2015 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 2, 2015 | Debt collection | Taking/threatening an illegal actionSeized/Attempted to seize property | Closed |
| May 19, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
| May 16, 2015 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Apr 9, 2015 | Debt collection | Taking/threatening an illegal actionSeized/Attempted to seize property | Explained |
| Apr 7, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Mar 19, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
| Mar 16, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Explained |
| Feb 24, 2015 | Debt collection | Communication tacticsCalled after sent written cease of comm | Fixed |
| Dec 19, 2014 | Debt collection | Disclosure verification of debtRight to dispute notice not received | Explained |
| Nov 25, 2014 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Nov 13, 2014 | Debt collection | False statements or representationIndicated committed crime not paying | Closed |
| Nov 5, 2014 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Oct 24, 2014 | Debt collection | False statements or representationAttempted to collect wrong amount | Closed |
| Oct 23, 2014 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Oct 8, 2014 | Debt collection | Communication tacticsThreatened to take legal action | Explained |
| Oct 6, 2014 | Debt collection | Cont'd attempts collect debt not owedDebt is not mine | Fixed |
| Sep 26, 2014 | Debt collection | Improper contact or sharing of infoContacted me after I asked not to | Explained |
| Aug 20, 2014 | Debt collection | Taking/threatening an illegal actionSeized/Attempted to seize property | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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