Synchrony against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Synchrony | 0 | new | - | - | 224 |
Every mortgage company ranked
Latest Synchrony mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 10, 2015 | Mortgages | Credit decision / Underwriting | FL | Fixed | Yes |
| Jul 2, 2014 | Mortgages | Loan servicing, payments, escrow account | CT | Explained | Yes |
| Apr 28, 2014 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Apr 7, 2014 | Mortgages | Settlement process and costs | MD | Fixed | Yes |
| Feb 19, 2014 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Feb 17, 2014 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Feb 11, 2014 | Mortgages | Application, originator, mortgage broker | MN | Explained | Yes |
| Feb 9, 2014 | Mortgages | Application, originator, mortgage broker | CO | Explained | Yes |
| Feb 5, 2014 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 5, 2014 | Mortgages | Loan modification,collection,foreclosure | SC | Closed | Yes |
| Jan 30, 2014 | Mortgages | Loan servicing, payments, escrow account | AZ | Closed | Yes |
| Oct 25, 2013 | Mortgages | Application, originator, mortgage broker | AZ | Explained | Yes |
| Sep 30, 2013 | Mortgages | Application, originator, mortgage broker | FL | Closed | No |
| Sep 14, 2013 | Mortgages | Loan modification,collection,foreclosure | MI | Closed | Yes |
| Aug 28, 2013 | Mortgages | Loan modification,collection,foreclosure | AZ | Closed | Yes |
| Aug 16, 2013 | Mortgages | Loan modification,collection,foreclosure | MI | Explained | Yes |
| Aug 8, 2013 | Mortgages | Settlement process and costs | IN | Closed | Yes |
| Jun 28, 2013 | Mortgages | Loan modification,collection,foreclosure | RI | Closed | Yes |
| Jun 11, 2013 | Mortgages | Loan modification,collection,foreclosure | FL | Closed | Yes |
| Jun 6, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Closed | Yes |
| May 30, 2013 | Mortgages | Loan servicing, payments, escrow account | CT | Closed | Yes |
| May 28, 2013 | Mortgages | Loan modification,collection,foreclosure | MT | Closed | Yes |
| May 8, 2013 | Mortgages | Loan modification,collection,foreclosure | SC | Closed | No |
| Apr 24, 2013 | Mortgages | Loan modification,collection,foreclosure | AZ | Fixed | No |
| Apr 22, 2013 | Mortgages | Loan servicing, payments, escrow account | RI | Explained | Yes |
| Apr 17, 2013 | Mortgages | Loan modification,collection,foreclosure | WA | Closed | No |
| Apr 15, 2013 | Mortgages | Loan modification,collection,foreclosure | CO | Explained | Yes |
| Mar 8, 2013 | Mortgages | Loan modification,collection,foreclosure | FL | Explained | Yes |
| Mar 1, 2013 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Feb 28, 2013 | Mortgages | Settlement process and costs | PA | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about Synchrony
No comments yet. Start the conversation - questions are welcome too.