Synchrony against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Synchrony | 0 | new | - | - | 224 |
Every mortgage company ranked
Latest Synchrony mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 22, 2013 | Mortgages | Loan modification,collection,foreclosure | PA | Explained | Yes |
| Feb 22, 2013 | Mortgages | Loan servicing, payments, escrow account | MD | Explained | Yes |
| Feb 20, 2013 | Mortgages | Application, originator, mortgage broker | AZ | Explained | No |
| Feb 19, 2013 | Mortgages | Loan modification,collection,foreclosure | NC | Explained | Yes |
| Feb 16, 2013 | Mortgages | Loan modification,collection,foreclosure | MN | Explained | Yes |
| Feb 13, 2013 | Mortgages | Loan modification,collection,foreclosure | MO | Explained | Yes |
| Feb 12, 2013 | Mortgages | Loan servicing, payments, escrow account | FL | Explained | Yes |
| Feb 10, 2013 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Feb 7, 2013 | Mortgages | Other | GA | Explained | Yes |
| Feb 5, 2013 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Feb 3, 2013 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Feb 1, 2013 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jan 31, 2013 | Mortgages | Settlement process and costs | NY | Explained | Yes |
| Jan 31, 2013 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | No |
| Jan 31, 2013 | Mortgages | Loan servicing, payments, escrow account | IL | Explained | No |
| Jan 30, 2013 | Mortgages | Application, originator, mortgage broker | FL | Explained | No |
| Jan 29, 2013 | Mortgages | Loan servicing, payments, escrow account | NC | Explained | No |
| Jan 29, 2013 | Mortgages | Loan modification,collection,foreclosure | NJ | Explained | No |
| Jan 24, 2013 | Mortgages | Loan modification,collection,foreclosure | TX | Explained | Yes |
| Jan 23, 2013 | Mortgages | Loan servicing, payments, escrow account | GA | Explained | Yes |
| Jan 23, 2013 | Mortgages | Loan modification,collection,foreclosure | NE | Explained | Yes |
| Jan 18, 2013 | Mortgages | Loan servicing, payments, escrow account | KY | Explained | Yes |
| Jan 18, 2013 | Mortgages | Loan servicing, payments, escrow account | NJ | Explained | Yes |
| Jan 18, 2013 | Mortgages | Loan modification,collection,foreclosure | NJ | Explained | Yes |
| Jan 17, 2013 | Mortgages | Loan modification,collection,foreclosure | MN | Explained | Yes |
| Jan 15, 2013 | Mortgages | Loan servicing, payments, escrow account | NY | Explained | Yes |
| Jan 15, 2013 | Mortgages | Loan modification,collection,foreclosure | RI | Explained | Yes |
| Jan 11, 2013 | Mortgages | Application, originator, mortgage broker | MI | Explained | No |
| Jan 11, 2013 | Mortgages | Loan modification,collection,foreclosure | MT | Closed | Yes |
| Jan 10, 2013 | Mortgages | Loan modification,collection,foreclosure | NH | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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