Synchrony against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Synchrony | 0 | new | - | - | 224 |
Every mortgage company ranked
Latest Synchrony mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 6, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | - | Explained | Yes |
| Jul 24, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | CA | Explained | Yes |
| Jul 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | KS | Fixed | Yes |
| Mar 31, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | ID | Explained | Yes |
| Feb 6, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | GA | Explained | Yes |
| Nov 16, 2023 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | FL | Explained | Yes |
| Aug 9, 2023 | Mortgages | Trouble during payment process | ND | Fixed | Yes |
| Oct 21, 2022 | Mortgages | Trouble during payment process | MO | Explained | Yes |
| Jan 24, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Sep 9, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MD | Money back | Yes |
| Jul 20, 2021 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jun 24, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Jun 21, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| May 7, 2021 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Nov 15, 2020 | Mortgages | Trouble during payment process | AZ | Fixed | Yes |
| Dec 27, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Dec 10, 2018 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Nov 1, 2018 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Apr 3, 2018 | Mortgages | Closing on a mortgage | TN | Explained | Yes |
| Feb 2, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Explained | Yes |
| Feb 17, 2017 | Mortgages | Other | CA | Explained | Yes |
| Jan 3, 2017 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Dec 20, 2016 | Mortgages | Loan modification,collection,foreclosure | NC | Explained | Yes |
| Nov 30, 2016 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Jul 21, 2016 | Mortgages | Application, originator, mortgage broker | CT | Explained | Yes |
| Dec 17, 2015 | Mortgages | Loan servicing, payments, escrow account | MO | Explained | Yes |
| Oct 27, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Oct 5, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Apr 22, 2015 | Mortgages | Application, originator, mortgage broker | MI | Explained | Yes |
| Jan 30, 2015 | Mortgages | Application, originator, mortgage broker | PA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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