Bank · complaint record
The Money complaints
Filed under The Money Company
Consumers have filed 3 complaints about The Money since 2018, 1 of them in the last 12 months. It answered 0% on time and closed 100% with relief for the customer. The most common problem is problem caused by your funds being low.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #164 of 188
Since May 2018
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Sep 22, 2026
Most complained-about banks & credit unions
The Money complaints by month
The busiest month was May 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Money answered all time
- Closed with non-monetary relief133.3%
- Untimely response266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What The Money complaints are about
Top The Money problems
Inside "Problem caused by your funds being low"
- Non-sufficient funds and associated fees 1
The Money compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | The MoneyBank accounts | - | 1 | - |
Compare side by side: The Money vs Bancfirst · The Money vs Banner · The Money vs Customers Bancorp · The Money vs RBC Bank
What people say about The Money
All experiencesNo experiences with The Money yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Money complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | No timely reply |
| May 19, 2021 | Payday & personal loans | Money was taken from your bank account on the wrong day or for the wrong amount | No timely reply |
| May 7, 2018 | Payday & personal loans | Charged fees or interest you didn't expect | Fixed |
Questions about The Money
How many complaints does The Money have?
The Money has 3 complaints on record since May 2018, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does The Money respond to complaints?
Yes. The Money answered 0% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with The Money?
The most common problems are problem caused by your funds being low (1), money was taken from your bank account on the wrong day or for the wrong amount (1), charged fees or interest you didn't expect (1).
Is The Money legit?
The Money is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Money legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against The Money?
Complain to The Money in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Money complaints come from?
Most come from Michigan (1), Illinois (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about The Money
No comments yet. Start the conversation - questions are welcome too.