Auto lender · complaint record
Van Horn Automotive Group complaints
Filed under Van Horn Automotive Group, Inc.
Consumers have filed 9 complaints about Van Horn Automotive Group since 2022, 3 of them in the last 12 months. It answered 66.7% on time and closed 0% with relief for the customer. The most common problem is struggling to pay your loan.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 3
- Answered on time
- 66.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #84 of 193
Since August 2022
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Aug 12, 2026
Most complained-about auto lenders
Van Horn Automotive Group complaints by month
The busiest month was August 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Van Horn Automotive Group answered all time
- Closed with explanation9100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Van Horn Automotive Group complaints are about
Top Van Horn Automotive Group problems
Inside "Struggling to pay your loan"
- Denied request to lower payments 2
Van Horn Automotive Group compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Van Horn Automotive GroupAuto loans & leases | - | 3 | - |
Compare side by side: Van Horn Automotive Group vs The Savings Group · Van Horn Automotive Group vs AC AutoPay LLC, Denver, CO Branch · Van Horn Automotive Group vs CARS Acquisition · Van Horn Automotive Group vs EA Holdings
What people say about Van Horn Automotive Group
All experiencesNo experiences with Van Horn Automotive Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Van Horn Automotive Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 12, 2026 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Jun 5, 2026 | Debt relief & credit repair | Unauthorized withdrawals or charges | Explained |
| Feb 6, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 12, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 3, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 25, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 20, 2025 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Feb 26, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 10, 2022 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
Questions about Van Horn Automotive Group
How many complaints does Van Horn Automotive Group have?
Van Horn Automotive Group has 9 complaints on record since August 2022, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Van Horn Automotive Group respond to complaints?
Yes. Van Horn Automotive Group answered 66.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Van Horn Automotive Group?
The most common problems are struggling to pay your loan (2), repossession (1), unauthorized withdrawals or charges (1).
Is Van Horn Automotive Group legit?
Van Horn Automotive Group is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Van Horn Automotive Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Van Horn Automotive Group?
Complain to Van Horn Automotive Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Van Horn Automotive Group complaints come from?
Most come from Michigan (4), Wisconsin (4), Pennsylvania (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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