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Complaint log

Waterstone Mortgage complaint log

The newest complaints about Waterstone Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 14, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processAZExplainedYes
Jul 23, 2026MortgagesClosing on a mortgageDelays with the closing processFLExplainedYes
Jul 20, 2026MortgagesClosing on a mortgageDelays with the closing processFLExplainedYes
Jul 16, 2026Credit reportingImproper use of your reportReport provided to employer without your written authorizationVAExplainedYes
Apr 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNMExplainedYes
Aug 5, 2025MortgagesImproper use of your reportReporting company used your report improperlyTXExplainedYes
Apr 23, 2025MortgagesClosing on a mortgageDelays with the closing processNCExplainedYes
Mar 21, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Mar 15, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedYes
Mar 6, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingNCExplainedYes
Mar 5, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresVAExplainedYes
Feb 19, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLExplainedYes
Jul 30, 2024MortgagesClosing on a mortgageDelays with the closing processAZExplainedYes
Jun 7, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
May 29, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Jan 1, 2024MortgagesClosing on a mortgageChanges in loan terms during or after closingFLFixedYes
Oct 18, 2023MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingORExplainedYes
Dec 3, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeGAExplainedYes
Nov 15, 2022MortgagesClosing on a mortgageFLExplainedYes
Oct 11, 2022MortgagesClosing on a mortgageFLExplainedYes
Jul 28, 2022Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Jul 28, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNVFixedYes
Jun 15, 2022MortgagesClosing on a mortgageMDExplainedYes
Apr 8, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageNCExplainedYes
Jul 8, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageIAExplainedYes
Mar 24, 2021MortgagesClosing on a mortgageVAExplainedYes
Mar 2, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Feb 20, 2021MortgagesClosing on a mortgageMDExplainedYes
Feb 16, 2021MortgagesTrouble during payment processNMExplainedYes
Jan 19, 2021MortgagesClosing on a mortgageNMExplainedYes
Nov 12, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageWIMoney backYes
Aug 6, 2020MortgagesStruggling to pay mortgageAZMoney backYes
Nov 15, 2019MortgagesClosing on a mortgageNMExplainedYes
Sep 9, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageOHExplainedYes
Aug 1, 2019MortgagesClosing on a mortgageFLExplainedYes
Jul 24, 2019MortgagesClosing on a mortgageNMExplainedYes
Jul 8, 2019MortgagesClosing on a mortgageAZExplainedYes
Jul 12, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageFLFixedYes
Apr 11, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageFLMoney backYes
Feb 16, 2018MortgagesClosing on a mortgageIAExplainedYes
Nov 27, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Oct 16, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageCOExplainedYes
May 23, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageWIMoney backYes
Mar 1, 2017MortgagesApplication, originator, mortgage brokerFLExplainedYes
Jan 5, 2017MortgagesCredit decision / UnderwritingIDMoney backYes
Aug 12, 2016MortgagesApplication, originator, mortgage brokerTXExplainedYes
Jul 2, 2016MortgagesApplication, originator, mortgage brokerVAExplainedYes
May 2, 2016MortgagesApplication, originator, mortgage brokerTXExplainedYes
Mar 21, 2016MortgagesApplication, originator, mortgage brokerWIExplainedYes
Dec 15, 2015MortgagesApplication, originator, mortgage brokerAZMoney backYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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