Mortgage company · complaint record
Waterstone Mortgage complaints
Filed under WATERSTONE MORTGAGE CORPORATION
Consumers have filed 68 complaints about Waterstone Mortgage since 2012, 5 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 68
- Last 12 months
- 5
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #193 of 595
Since June 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 14, 2026
Most complained-about mortgage lenders & servicers
Waterstone Mortgage complaints by month
The busiest month was March 2025 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Waterstone Mortgage answered all time
- Closed with monetary relief913.2%
- Closed with non-monetary relief57.4%
- Closed with explanation5479.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Waterstone Mortgage complaints are about
Top Waterstone Mortgage problems
Inside "Closing on a mortgage"
- Delays with the closing process 4
- Trying to communicate with the company to fix an issue with the loan closing 1
- Changes in loan terms during or after closing 1
Where Waterstone Mortgage complaints come from
Most complaints: Florida (18), Arizona (9), New Mexico (5), Virginia (4), Wisconsin (4).
Waterstone Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Waterstone MortgageMortgages | - | 5 | - |
Compare side by side: Waterstone Mortgage vs Midwest Loan Services · Waterstone Mortgage vs Truhome Solutions · Waterstone Mortgage vs NEXA Mortgage · Waterstone Mortgage vs Hilltop
What people say about Waterstone Mortgage
All experiencesNo experiences with Waterstone Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Waterstone Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jul 23, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 20, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 16, 2026 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Apr 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Aug 5, 2025 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 23, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 21, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 15, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Mar 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Feb 19, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Questions about Waterstone Mortgage
How many complaints does Waterstone Mortgage have?
Waterstone Mortgage has 68 complaints on record since June 2012, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does Waterstone Mortgage respond to complaints?
Yes. Waterstone Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Waterstone Mortgage?
The most common problems are closing on a mortgage (17), applying for a mortgage or refinancing an existing mortgage (14), improper use of your report (7).
Is Waterstone Mortgage legit?
Waterstone Mortgage is a real company with a public complaint record: consumers have complained about it 68 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Waterstone Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Waterstone Mortgage?
Complain to Waterstone Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Waterstone Mortgage complaints come from?
Most come from Florida (18), Arizona (9), New Mexico (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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