Western Union against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Western Union | 0 | new | - | - | 104 |
Every mortgage company ranked
Latest Western Union mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 2, 2025 | Mortgages | Trouble during payment processPayment process | NY | Explained | Yes |
| Jan 30, 2023 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Jun 7, 2021 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Sep 25, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Apr 3, 2020 | Mortgages | Trouble during payment process | ME | Explained | Yes |
| Oct 22, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Oct 3, 2019 | Mortgages | Trouble during payment process | IN | Explained | Yes |
| Sep 16, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Aug 22, 2019 | Mortgages | Trouble during payment process | WI | Explained | Yes |
| May 29, 2019 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Apr 5, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Mar 19, 2019 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Mar 16, 2019 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Jan 24, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jan 6, 2019 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Oct 24, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Oct 23, 2018 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Aug 29, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 22, 2018 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jul 19, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 6, 2018 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Jul 5, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| May 22, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| May 10, 2018 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Apr 20, 2018 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Apr 18, 2018 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Apr 16, 2018 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Apr 12, 2018 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Apr 11, 2018 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Apr 6, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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