Payment company · complaint record
Western Union complaints
Filed under WESTERN UNION COMPANY, THE
Consumers have filed 5,044 complaints about Western Union since 2013, 631 of them in the last 12 months (+48% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is fraud or scam. It is the 3rd most complained-about of 72 payment apps & money transfer services this year.
Average response record. How it works
- Complaints on record
- 5,044
- Last 12 months
- 631
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 33
- Rank
- #3 of 72
Since April 2013
+48% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 9, 2026
Most complained-about payment apps & money transfer services
Western Union complaints by month
The busiest month was June 2026 (70 complaints). Complaints in the last 12 months are up 48% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Western Union answered last 12 months
- Closed with explanation631100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend5/15+48% vs last year
What Western Union complaints are about
Top Western Union problems last 12 months
Where Western Union complaints come from
Most complaints: California (562), Texas (426), Florida (414), New York (409), Georgia (245).
Western Union compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Western UnionMoney transfers & apps | 50 | 631 | C |
| 2 | Wise (TransferWise)Money transfers & apps | 51 | 569 | C |
| 3 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 4 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 5 | TClubMoney transfers & apps | 10 | 310 | F |
| 6 | MoneyGramMoney transfers & apps | 84 | 270 | A |
| 7 | Google Compare Credit CardsMoney transfers & apps | 55 | 238 | C |
| 8 | Skrill USAMoney transfers & apps | 38 | 195 | D |
Compare side by side: Western Union vs Wise · Western Union vs Remitly · Western Union vs Meta Payments · Western Union vs TClub
What people say about Western Union
All experiencesNo experiences with Western Union yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Western Union complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Nov 7, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Nov 7, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 6, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 4, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 3, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 3, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Nov 2, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Nov 1, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 31, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 31, 2026 | Money transfers & apps | Lost or stolen money order | Explained |
| Oct 31, 2026 | Money transfers & apps | Confusing or missing disclosures | Explained |
Questions about Western Union
How many complaints does Western Union have?
Western Union has 5,044 complaints on record since April 2013, including 631 in the last 12 months and 33 in the last 30 days. That makes it number 171 of every company by complaints this year.
Does Western Union respond to complaints?
Yes. Western Union answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 50/100 (grade C).
What do people complain about most with Western Union?
The most common problems are fraud or scam (1,176), other transaction problem (971), money was not available when promised (905).
Is Western Union legit?
Western Union is a real company with a public complaint record: consumers have complained about it 5,044 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Western Union legit? for the signals, red flags and how to protect yourself.
Are complaints about Western Union going up or down?
Up. There were 631 complaints in the last 12 months against 426 in the 12 before (+48%). See every month.
How do I file a complaint against Western Union?
Complain to Western Union in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Western Union complaints come from?
Most come from California (562), Texas (426), Florida (414). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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