Loan servicer · complaint record
Access Loan Services complaints
Filed under Access Loan Services Inc.
Consumers have filed 9 complaints about Access Loan Services since 2022, 1 of them in the last 12 months. It answered 0% on time. The most common problem is dealing with your lender or servicer. It is the 36th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- -
- Last 30 days
- 0
- Rank
- #36 of 47
Since June 2022
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Dec 27, 2025
Most complained-about student loan servicers
Access Loan Services complaints by month
The busiest month was April 2024 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Access Loan Services answered all time
- Untimely response9100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Access Loan Services complaints are about
Top Access Loan Services problems
Inside "Incorrect information on your report"
- Account status incorrect 1
- Account information incorrect 1
- Information belongs to someone else 1
Access Loan Services compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Access Loan ServicesStudent loans | - | 1 | - |
Compare side by side: Access Loan Services vs Earnest · Access Loan Services vs College Ave Student Loan Servicing · Access Loan Services vs Meritize Financial · Access Loan Services vs LendKey Technologies
What people say about Access Loan Services
All experiencesNo experiences with Access Loan Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Access Loan Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 27, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Mar 14, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Nov 14, 2024 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | No timely reply |
| Apr 6, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Apr 4, 2024 | Money transfers & apps | Fraud or scam | No timely reply |
| Feb 21, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Oct 18, 2023 | Payday & personal loans | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Jan 31, 2023 | Payday & personal loans | Getting the loan | No timely reply |
| Jun 17, 2022 | Money transfers & apps | Fraud or scam | No timely reply |
Questions about Access Loan Services
How many complaints does Access Loan Services have?
Access Loan Services has 9 complaints on record since June 2022, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Access Loan Services respond to complaints?
Yes. Access Loan Services answered 0% of its complaints on time (within 15 days) and closed - with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Access Loan Services?
The most common problems are dealing with your lender or servicer (1), incorrect information on your report (3), fraud or scam (2).
Is Access Loan Services legit?
Access Loan Services is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Access Loan Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Access Loan Services?
Complain to Access Loan Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Access Loan Services complaints come from?
Most come from Georgia (5), California (2), Arkansas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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