American Advisors Group against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | American Advisors Group | 0 | new | - | - | 384 |
Every mortgage company ranked
Latest American Advisors Group mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| May 28, 2024 | Mortgages | Struggling to pay mortgageForeclosure | DC | Explained | Yes |
| May 28, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | CA | Explained | Yes |
| May 7, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | FL | Explained | Yes |
| Mar 5, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | AZ | Explained | Yes |
| Mar 1, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | OH | Explained | Yes |
| Feb 14, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | CA | Explained | Yes |
| Feb 7, 2024 | Mortgages | Trouble during payment processFees charged | CO | Explained | Yes |
| Feb 7, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NV | Explained | Yes |
| Nov 21, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | CA | Explained | Yes |
| Nov 14, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | NC | Explained | Yes |
| Oct 4, 2023 | Mortgages | Trouble during payment processLien release | NY | Explained | Yes |
| Sep 30, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | FL | Explained | Yes |
| Sep 28, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | AZ | Explained | Yes |
| Aug 15, 2023 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Jul 10, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NJ | Explained | Yes |
| May 20, 2023 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| May 5, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| May 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Apr 12, 2023 | Mortgages | Trouble during payment process | IN | Explained | Yes |
| Mar 4, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NJ | Explained | Yes |
| Feb 25, 2023 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Feb 23, 2023 | Mortgages | Closing on a mortgage | WA | Explained | Yes |
| Feb 22, 2023 | Mortgages | Closing on a mortgage | NY | Explained | Yes |
| Feb 13, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MN | Explained | Yes |
| Feb 10, 2023 | Mortgages | Closing on a mortgage | MN | Explained | Yes |
| Jan 12, 2023 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Dec 19, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MI | Explained | Yes |
| Dec 2, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Nov 30, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NV | Explained | No |
| Nov 15, 2022 | Mortgages | Closing on a mortgage | AR | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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