Mortgage company · complaint record
American Advisors Group complaints
Consumers have filed 403 complaints about American Advisors Group since 2012, none in the last 12 months. It answered 95.5% on time and closed 2% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 403
- Last 12 months
- 0
- Answered on time
- 95.5%
- Closed with relief
- 2%
- Last 30 days
- 0
- Rank
- -
Since November 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 28, 2024
American Advisors Group complaints by month
The busiest month was October 2020 (11 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Advisors Group answered all time
- Closed with monetary relief92.2%
- Closed with non-monetary relief10.2%
- Closed with explanation38395%
- Closed102.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Advisors Group complaints are about
Top American Advisors Group problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
- Confusing or misleading advertising or marketing 1
Where American Advisors Group complaints come from
Most complaints: California (60), Texas (49), Florida (34), Pennsylvania (19), Ohio (17).
American Advisors Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Advisors GroupMortgages | - | 0 | - |
Compare side by side: American Advisors Group vs Midwest Loan Services · American Advisors Group vs Truhome Solutions · American Advisors Group vs NEXA Mortgage · American Advisors Group vs Hilltop
What people say about American Advisors Group
All experiencesNo experiences with American Advisors Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Advisors Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 28, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 28, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| May 7, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 5, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 1, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Feb 14, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Feb 7, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Feb 7, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 21, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 14, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 4, 2023 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 30, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about American Advisors Group
How many complaints does American Advisors Group have?
American Advisors Group has 403 complaints on record since November 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does American Advisors Group respond to complaints?
Yes. American Advisors Group answered 95.5% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with American Advisors Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (103), trouble during payment process (70), closing on a mortgage (64).
Is American Advisors Group legit?
American Advisors Group is a real company with a public complaint record: consumers have complained about it 403 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Advisors Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Advisors Group?
Complain to American Advisors Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Advisors Group complaints come from?
Most come from California (60), Texas (49), Florida (34). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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