Axos Financial against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Axos Financial | 15 | new | 100% | 0% | 169 |
Every mortgage company ranked
Latest Axos Financial mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 6, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | NJ | Explained | Yes |
| Jun 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Jun 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MD | Explained | Yes |
| Jun 1, 2026 | Mortgages | Trouble during payment processInterest rate | CA | Explained | Yes |
| Apr 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | CA | Explained | Yes |
| Mar 20, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | Explained | Yes |
| Feb 23, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Feb 13, 2026 | Mortgages | Trouble during payment processFees charged | NC | Explained | Yes |
| Dec 27, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Dec 19, 2025 | Mortgages | Trouble during payment processPayment process | NJ | Explained | Yes |
| Dec 15, 2025 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Dec 11, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | TX | Explained | Yes |
| Dec 3, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | MD | Explained | Yes |
| Nov 26, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | RI | Explained | Yes |
| Nov 21, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | RI | Explained | Yes |
| Oct 23, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MT | Explained | Yes |
| Oct 18, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Oct 7, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NJ | Explained | Yes |
| Sep 23, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | NY | Explained | Yes |
| Sep 2, 2025 | Mortgages | Trouble during payment processFees charged | CA | Explained | Yes |
| May 30, 2025 | Mortgages | Trouble during payment processInterest rate | CA | Explained | Yes |
| May 27, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | TN | Explained | Yes |
| May 20, 2025 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | MT | Explained | Yes |
| Apr 1, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Explained | Yes |
| Feb 4, 2025 | Mortgages | Trouble during payment processInterest rate | FL | Explained | Yes |
| Jan 29, 2025 | Mortgages | Trouble during payment processInterest rate | NY | Explained | Yes |
| Dec 15, 2024 | Mortgages | Trouble during payment processPayment process | NY | Explained | Yes |
| Dec 2, 2024 | Mortgages | Trouble during payment processFees charged | MN | Explained | Yes |
| Nov 20, 2024 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Oct 15, 2024 | Mortgages | Incorrect information on your reportAccount information incorrect | NJ | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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