BB&T against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BB&T | 0 | new | - | - | 1,286 |
Every mortgage company ranked
Latest BB&T mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 17, 2019 | Mortgages | Struggling to pay mortgage | AL | Explained | Yes |
| Jun 17, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 14, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jun 13, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jun 11, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MO | Explained | Yes |
| Jun 7, 2019 | Mortgages | Incorrect information on your reportAccount status incorrect | TX | Explained | Yes |
| May 24, 2019 | Mortgages | Struggling to pay mortgage | PA | Explained | Yes |
| May 10, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| May 9, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| May 1, 2019 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Apr 30, 2019 | Mortgages | Struggling to pay mortgage | CO | Explained | Yes |
| Apr 29, 2019 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Apr 17, 2019 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Apr 11, 2019 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Apr 5, 2019 | Mortgages | Trouble during payment process | DC | Explained | Yes |
| Apr 2, 2019 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Mar 29, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 26, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Mar 22, 2019 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
| Mar 22, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 21, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Explained | Yes |
| Mar 20, 2019 | Mortgages | Struggling to pay mortgage | PA | Explained | Yes |
| Mar 19, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Mar 18, 2019 | Mortgages | Struggling to pay mortgage | WV | Explained | Yes |
| Mar 16, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 15, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Mar 12, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Mar 9, 2019 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Mar 6, 2019 | Mortgages | Incorrect information on your reportAccount status incorrect | FL | Explained | Yes |
| Mar 5, 2019 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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