BB&T against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BB&T | 0 | new | - | - | 1,286 |
Every mortgage company ranked
Latest BB&T mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 2, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Oct 1, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 30, 2019 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Sep 27, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Sep 24, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Sep 24, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Sep 23, 2019 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | ID | Explained | Yes |
| Sep 18, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 18, 2019 | Mortgages | Incorrect information on your reportAccount status incorrect | KS | Explained | Yes |
| Sep 17, 2019 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | CT | Explained | Yes |
| Sep 14, 2019 | Mortgages | Closing on a mortgage | DE | Explained | Yes |
| Sep 6, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TN | Explained | Yes |
| Sep 5, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WV | Explained | Yes |
| Aug 26, 2019 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Aug 14, 2019 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Aug 5, 2019 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Aug 2, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jul 31, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Jul 27, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jul 24, 2019 | Mortgages | Trouble during payment process | RI | Explained | Yes |
| Jul 22, 2019 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Jul 17, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Jul 10, 2019 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Jul 10, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 5, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | Yes |
| Jul 3, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Jun 22, 2019 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Jun 20, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Jun 18, 2019 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Jun 18, 2019 | Mortgages | Struggling to pay mortgage | VA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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