BB&T against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BB&T | 0 | new | - | - | 1,286 |
Every mortgage company ranked
Latest BB&T mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 28, 2020 | Mortgages | Struggling to pay mortgage | MN | Explained | Yes |
| Feb 25, 2020 | Mortgages | Trouble during payment process | NJ | Explained | Yes |
| Feb 24, 2020 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Feb 14, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Feb 13, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Feb 11, 2020 | Mortgages | Trouble during payment process | NJ | Explained | Yes |
| Feb 10, 2020 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Feb 6, 2020 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Feb 4, 2020 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Jan 31, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 30, 2020 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Jan 24, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 16, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Jan 6, 2020 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Dec 31, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Dec 27, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Dec 19, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TN | Explained | Yes |
| Dec 19, 2019 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Dec 17, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Nov 20, 2019 | Mortgages | Closing on a mortgage | WV | Explained | Yes |
| Nov 19, 2019 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Nov 4, 2019 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Nov 4, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Nov 4, 2019 | Mortgages | Struggling to pay mortgage | SC | Explained | Yes |
| Oct 30, 2019 | Mortgages | Struggling to pay mortgage | AZ | Explained | Yes |
| Oct 29, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 29, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Oct 18, 2019 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Oct 15, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Oct 11, 2019 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BB&T
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