Auto loans & leases
BBVA auto loans & leases complaints
Consumers have filed 249 complaints about BBVA's auto loans & leases. See the whole BBVA record.
BBVA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | BBVA | 0 | - | - |
Latest BBVA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 12, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 12, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 6, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 3, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 28, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 22, 2017 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 19, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 18, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 16, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 13, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 10, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 31, 2017 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 25, 2017 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 23, 2017 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 8, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Aug 7, 2017 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Aug 3, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 27, 2017 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 24, 2017 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Fixed |
| Jul 5, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Fixed |
| Jun 7, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 13, 2017 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Apr 18, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 30, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 27, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 17, 2017 | Auto loans & leases | Managing the loan or lease | Money back |
| Feb 25, 2017 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Feb 24, 2017 | Auto loans & leases | Problems when you are unable to pay | Money back |
| Feb 22, 2017 | Auto loans & leases | Managing the loan or lease | Fixed |
| Feb 21, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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