Crypto platform · complaint record
BitGo complaints
Filed under BitGo Holdings, Inc.
Consumers have filed 7 complaints about BitGo since 2024, none in the last 12 months. It answered 85.7% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 85.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since September 2024
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Aug 26, 2025
BitGo complaints by month
The busiest month was September 2024 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How BitGo answered all time
- Closed with explanation7100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What BitGo complaints are about
Top BitGo problems
Where BitGo complaints come from
Most complaints: California (2), Illinois (1), Indiana (1), New Hampshire (1), Arizona (1).
BitGo compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | BitGoCrypto | - | 0 | - |
Compare side by side: BitGo vs Winklevoss Exchange · BitGo vs Kraken · BitGo vs Foris DAX · BitGo vs BAM Management US
What people say about BitGo
All experiencesNo experiences with BitGo yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest BitGo complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 26, 2025 | Crypto | Money was not available when promised | Explained |
| Jul 15, 2025 | Money transfers & apps | Money was not available when promised | Explained |
| May 24, 2025 | Crypto | Other transaction problem | Explained |
| Mar 7, 2025 | Crypto | Money was not available when promised | Explained |
| Nov 15, 2024 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 1, 2024 | Crypto | Other transaction problem | Explained |
| Sep 24, 2024 | Crypto | Fraud or scam | Explained |
Questions about BitGo
How many complaints does BitGo have?
BitGo has 7 complaints on record since September 2024, including 0 in the last 12 months and 0 in the last 30 days.
Does BitGo respond to complaints?
Yes. BitGo answered 85.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with BitGo?
The most common problems are money was not available when promised (3), other transaction problem (2), fraud or scam (1).
Is BitGo legit?
BitGo is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is BitGo legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against BitGo?
Complain to BitGo in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most BitGo complaints come from?
Most come from California (2), Illinois (1), Indiana (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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