Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Prepaid & gift cards

Block prepaid & gift cards complaints

Consumers have filed 2,658 complaints about Block's prepaid & gift cards, 890 in the last 12 months (+5%). Block answered 99% on time and closed 0% with relief. See the whole Block record.

Block against other prepaid card companies

#Company12 monthsChangeOn timeReliefAll time
1Block (Cash App)890+5%99%0%2,658
2Comerica723-13%100%71%5,025
3InComm Payments643+10%91.8%0%3,411
4American Express573-61%99.3%39%7,103
5Netspend409+48%99.5%0%3,430
6Conduent333+83%19.5%0%2,067
7Fifth Third Bank321new100%43%497
8Fiserv Finxact Core285-1%100%0%1,190
9Blackhawk Network263+21%98.1%0%1,285
10U.S. Bank251-23%100%12%4,084
11PayPal222+80%100%44%1,088
12Chime212+36%100%8%774

Every card company ranked

Latest Block prepaid & gift cards complaints

ReceivedAboutIssueStateAnswerOn time
Oct 22, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardKYExplainedYes
Oct 22, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNYExplainedYes
Oct 22, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardAZExplainedYes
Oct 21, 2026Prepaid & gift cardsUnexpected or other feesNCExplainedYes
Oct 21, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardNVExplainedYes
Oct 21, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Oct 20, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineILExplainedYes
Oct 20, 2026Prepaid & gift cardsUnexpected or other feesALExplainedYes
Oct 20, 2026Prepaid & gift cardsUnexpected or other feesLAExplainedYes
Oct 19, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardALExplainedYes
Oct 19, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardVAExplainedYes
Oct 19, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Oct 19, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Oct 17, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCOExplainedYes
Oct 16, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTNExplainedYes
Oct 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNCExplainedYes
Oct 16, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTNExplainedYes
Oct 16, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferGAExplainedYes
Oct 15, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMIExplainedYes
Oct 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNVExplainedYes
Oct 15, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardNCExplainedYes
Oct 15, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Oct 15, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNCExplainedYes
Oct 14, 2026Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardAKExplainedYes
Oct 14, 2026Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Oct 14, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferALExplainedYes
Oct 14, 2026Prepaid & gift cardsUnexpected or other feesOKExplainedYes
Oct 14, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to send money to another personAZExplainedYes
Oct 13, 2026Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardLAExplainedYes
Oct 13, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAIn progressYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about Block

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience