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Prepaid & gift cards

Netspend prepaid & gift cards complaints

Consumers have filed 3,430 complaints about Netspend's prepaid & gift cards, 409 in the last 12 months (+48%). Netspend answered 99.5% on time and closed 0% with relief. See the whole Netspend record.

Netspend against other prepaid card companies

#Company12 monthsChangeOn timeReliefAll time
1Block (Cash App)890+5%99%0%2,658
2Comerica723-13%100%71%5,025
3InComm Payments643+10%91.8%0%3,411
4American Express573-61%99.3%39%7,103
5Netspend409+48%99.5%0%3,430
6Conduent333+83%19.5%0%2,067
7Fifth Third Bank321new100%43%497
8Fiserv Finxact Core285-1%100%0%1,190
9Blackhawk Network263+21%98.1%0%1,285
10U.S. Bank251-23%100%12%4,084
11PayPal222+80%100%44%1,088
12Chime212+36%100%8%774

Every card company ranked

Latest Netspend prepaid & gift cards complaints

ReceivedAboutIssueStateAnswerOn time
Nov 7, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Nov 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountDon't want a card provided by your employer or the governmentPAExplainedYes
Nov 7, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes
Nov 7, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardVAExplainedYes
Nov 7, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardCAExplainedYes
Nov 4, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardKYExplainedYes
Nov 3, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardSCExplainedYes
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMNExplainedYes
Nov 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Oct 31, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardILExplainedYes
Oct 31, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Oct 30, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferUTExplainedYes
Oct 29, 2026Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Oct 28, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedNo
Oct 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Oct 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Oct 25, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVAExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferSCExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardGAExplainedYes
Oct 25, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Oct 24, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCTExplainedYes
Oct 23, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNEExplainedYes
Oct 23, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Oct 21, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardAZExplainedYes
Oct 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardFLExplainedYes
Oct 19, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNVExplainedYes
Oct 19, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesNVExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesLAExplainedYes
Oct 17, 2026Prepaid & gift cardsProblem with overdraftOverdraft chargesDCExplainedYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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