Mortgages
Broker Solutions mortgages complaints
Consumers have filed 785 complaints about Broker Solutions's mortgages, 168 in the last 12 months (+51%). Broker Solutions answered 98.8% on time and closed 1% with relief. See the whole Broker Solutions record.
Broker Solutions against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Broker Solutions | 168 | 98.8% | 1% |
Latest Broker Solutions mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 22, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jul 19, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jul 17, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jul 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jul 10, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 9, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jul 9, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Jun 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 30, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jun 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 7, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 1, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 28, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| May 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 20, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| May 19, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| May 18, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 17, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| May 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 15, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| May 15, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 14, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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