Mortgages
Broker Solutions mortgages complaints
Consumers have filed 785 complaints about Broker Solutions's mortgages, 168 in the last 12 months (+51%). Broker Solutions answered 98.8% on time and closed 1% with relief. See the whole Broker Solutions record.
Broker Solutions against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Broker Solutions | 168 | 98.8% | 1% |
Latest Broker Solutions mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Oct 28, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 26, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 22, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 21, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 19, 2026 | Mortgages | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 15, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 13, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 13, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 13, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 9, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 9, 2026 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Money back |
| Oct 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 4, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 25, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Sep 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 22, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Sep 21, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Sep 19, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 18, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 16, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 16, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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