Mortgage company · complaint record
Broker Solutions complaints
Filed under BROKER SOLUTIONS, INC.
Consumers have filed 1,004 complaints about Broker Solutions since 2012, 203 of them in the last 12 months (+32% on the year before). It answered 99% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 26th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 1,004
- Last 12 months
- 203
- Answered on time
- 99%
- Closed with relief
- 0%
- Last 30 days
- 12
- Rank
- #26 of 595
Since February 2012
+32% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 5, 2026
Most complained-about mortgage lenders & servicers
Broker Solutions complaints by month
The busiest month was September 2026 (26 complaints). Complaints in the last 12 months are up 32% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Broker Solutions answered last 12 months
- Closed with monetary relief10.5%
- Closed with explanation20299.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time41/4599% on time
- Relief for customers2/400.5% closed with relief
- Complaint trend7/15+32% vs last year
What Broker Solutions complaints are about
Top Broker Solutions problems last 12 months
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 35
- Escrow, taxes, or insurance 32
- Payment process 21
- Loan sold or transferred to another company 6
- Private mortgage insurance (PMI) 6
- Paying off the loan 5
Where Broker Solutions complaints come from
Most complaints: California (180), Georgia (148), Florida (68), Texas (68), Illinois (49).
Broker Solutions compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | GuildMortgages | 47 | 239 | D |
| 2 | Valon TechnologiesMortgages | 37 | 215 | D |
| 3 | Broker SolutionsMortgages | 50 | 203 | C |
| 4 | 21ST MortgageMortgages | 43 | 193 | D |
| 5 | BSI FinancialMortgages | 55 | 189 | C |
| 6 | Dovenmuehle MortgageMortgages | 50 | 185 | C |
| 7 | Mortgage Research CenterMortgages | 46 | 160 | D |
| 8 | AmeriSave MortgageMortgages | 65 | 156 | B |
Compare side by side: Broker Solutions vs Guild · Broker Solutions vs Valon Technologies · Broker Solutions vs 21ST Mortgage · Broker Solutions vs BSI Financial
What people say about Broker Solutions
All experiencesNo experiences with Broker Solutions yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Broker Solutions complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 31, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Oct 28, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 26, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 22, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 21, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 20, 2026 | Debt relief & credit repair | Confusing or missing disclosures | Explained |
| Oct 19, 2026 | Mortgages | Incorrect information on your reportInformation belongs to someone else | Explained |
Questions about Broker Solutions
How many complaints does Broker Solutions have?
Broker Solutions has 1,004 complaints on record since February 2012, including 203 in the last 12 months and 12 in the last 30 days. That makes it number 330 of every company by complaints this year.
Does Broker Solutions respond to complaints?
Yes. Broker Solutions answered 99% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 50/100 (grade C).
What do people complain about most with Broker Solutions?
The most common problems are trouble during payment process (211), struggling to pay mortgage (136), closing on a mortgage (142).
Is Broker Solutions legit?
Broker Solutions is a real company with a public complaint record: consumers have complained about it 1,004 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Broker Solutions legit? for the signals, red flags and how to protect yourself.
Are complaints about Broker Solutions going up or down?
Up. There were 203 complaints in the last 12 months against 154 in the 12 before (+32%). See every month.
How do I file a complaint against Broker Solutions?
Complain to Broker Solutions in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Broker Solutions complaints come from?
Most come from California (180), Georgia (148), Florida (68). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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