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Auto loans & leases

Credit Acceptance auto loans & leases complaints

Consumers have filed 6,077 complaints about Credit Acceptance's auto loans & leases, 1,277 in the last 12 months (+12%). Credit Acceptance answered 99.7% on time and closed 4% with relief. See the whole Credit Acceptance record.

Credit Acceptance against other auto lenders

#Company12 monthsChangeOn timeReliefAll time
1Santander Holdings USA2,463+55%100%36%5,915
2Ally Financial1,987+53%100%4%9,980
3Westlake Financial1,921+69%100%0%6,159
4Credit Acceptance1,277+12%99.7%4%6,077
5Capital One1,225+17%100%2%6,196
6Bridgecrest1,019+29%99.5%0%3,330
7Hyundai Capital America996+81%100%0%4,690
8Toyota Financial Services938+52%99.9%6%4,524
9Exeter Finance830+24%99.9%0%2,969
10Wells Fargo686+40%100%19%6,683
11American Honda Finance556+57%99.6%0%2,789
12American Credit Acceptance554+63%100%0%1,840

Every auto lender ranked

Latest Credit Acceptance auto loans & leases complaints

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026Auto loans & leasesManaging the loan or leaseBilling problemMOExplainedYes
Oct 20, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionCTExplainedYes
Oct 20, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanIAExplainedYes
Oct 19, 2026Auto loans & leasesRepossessionVoluntary repossessionOHExplainedYes
Oct 19, 2026Auto loans & leasesManaging the loan or leaseBilling problemNYExplainedYes
Oct 19, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgePAFixedYes
Oct 19, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldNYExplainedYes
Oct 19, 2026Auto loans & leasesGetting a loan or leaseProblem with additional add-on products or services purchased with the loanPAExplainedYes
Oct 19, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleSCExplainedYes
Oct 18, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionMIExplainedYes
Oct 18, 2026Auto loans & leasesRepossessionVoluntary repossessionARExplainedYes
Oct 18, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldSCExplainedYes
Oct 18, 2026Auto loans & leasesRepossessionDamage caused or loss of personal items in vehicle during the actual repossessionMIExplainedYes
Oct 18, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedMIExplainedYes
Oct 17, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanCTExplainedYes
Oct 17, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedFLMoney backYes
Oct 16, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedFLExplainedYes
Oct 16, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanNCExplainedYes
Oct 16, 2026Auto loans & leasesProblem with a company's investigation into an existing problemProblem with personal statement of disputeGAMoney backYes
Oct 15, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedTNExplainedYes
Oct 15, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedOHExplainedYes
Oct 14, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateMIExplainedYes
Oct 14, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateARExplainedYes
Oct 14, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingIAExplainedYes
Oct 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanNCExplainedYes
Oct 14, 2026Auto loans & leasesStruggling to pay your loanProblem after you declared or threatened to declare bankruptcyOHExplainedYes
Oct 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanOHExplainedYes
Oct 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanMIExplainedYes
Oct 14, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldMOExplainedYes
Oct 13, 2026Auto loans & leasesProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phonePAExplainedYes

Your rights with auto lenders

Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.

Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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