Debt collector · complaint record
Credit Counsel complaints
Filed under Credit Counsel, Inc.
Consumers have filed 133 complaints about Credit Counsel since 2016, 29 of them in the last 12 months (+32% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Average response record. How it works
- Complaints on record
- 133
- Last 12 months
- 29
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 7
- Rank
- #435 of 1,963
Since April 2016
+32% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 8, 2026
Most complained-about debt collectors
Credit Counsel complaints by month
The busiest month was July 2025 (4 complaints). Complaints in the last 12 months are up 32% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Credit Counsel answered last 12 months
- Closed with explanation2586.2%
- In progress413.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+32% vs last year
What Credit Counsel complaints are about
Top Credit Counsel problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 37
- Debt was result of identity theft 8
- Debt was paid 4
Where Credit Counsel complaints come from
Most complaints: Florida (66), Georgia (9), California (9), Texas (6), Maryland (4).
Credit Counsel compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TriVerityDebt collection | 100 | 30 | A |
| 2 | States Recovery SystemsDebt collection | 27 | 30 | F |
| 3 | Alexander-Rose AssocDebt collection | 57 | 30 | C |
| 4 | Kora FinancialDebt collection | 38 | 30 | D |
| 5 | Convergent ResourcesDebt collection | 60 | 30 | C |
| 6 | Landmark Strategy GroupDebt collection | 10 | 29 | F |
| 7 | DLF Law GroupDebt collection | 54 | 29 | C |
| 8 | Credit CounselDebt collection | 52 | 29 | C |
Compare side by side: Credit Counsel vs TriVerity · Credit Counsel vs States Recovery Systems · Credit Counsel vs Alexander-Rose Assoc · Credit Counsel vs Kora Financial
What people say about Credit Counsel
All experiencesNo experiences with Credit Counsel yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Credit Counsel complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 8, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Nov 8, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Nov 7, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 5, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 27, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 27, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Sep 20, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Aug 20, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 15, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 7, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Credit Counsel
How many complaints does Credit Counsel have?
Credit Counsel has 133 complaints on record since April 2016, including 29 in the last 12 months and 7 in the last 30 days. That makes it number 900 of every company by complaints this year.
Does Credit Counsel respond to complaints?
Yes. Credit Counsel answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 52/100 (grade C).
What do people complain about most with Credit Counsel?
The most common problems are attempts to collect debt not owed (49), communication tactics (22), took or threatened to take negative or legal action (12).
Is Credit Counsel legit?
Credit Counsel is a real company with a public complaint record: consumers have complained about it 133 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Credit Counsel legit? for the signals, red flags and how to protect yourself.
Are complaints about Credit Counsel going up or down?
Up. There were 29 complaints in the last 12 months against 22 in the 12 before (+32%). See every month.
How do I file a complaint against Credit Counsel?
Complain to Credit Counsel in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Credit Counsel complaints come from?
Most come from Florida (66), Georgia (9), California (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Credit Counsel
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