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Complaint log

CrossCountry Mortgage complaint log

The newest complaints about CrossCountry Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefWAIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNYIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYNo timely replyNo
Oct 28, 2026Credit reportingImproper use of your reportReporting company used your report improperlyPANo timely replyNo
Oct 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCNo timely replyNo
Oct 28, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)VANo timely replyNo
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 27, 2026MortgagesTrouble during payment processPayment processSDIn progressYes
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWAIn progressYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 26, 2026MortgagesTrouble during payment processFees chargedCOIn progressYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceDCIn progressYes
Oct 22, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNEIn progressYes
Oct 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processVTIn progressYes
Oct 21, 2026MortgagesTrouble during payment processPayment processGAIn progressYes
Oct 20, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processSCIn progressYes
Oct 20, 2026MortgagesTrouble during payment processFees chargedFLIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTXIn progressYes
Oct 20, 2026MortgagesClosing on a mortgageDelays with the closing processVTIn progressYes
Oct 19, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 19, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAIn progressYes
Oct 19, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNHIn progressYes
Oct 17, 2026MortgagesTrouble during payment processPayment processTXIn progressYes
Oct 16, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLIn progressYes
Oct 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAIn progressYes
Oct 16, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXFixedYes
Oct 16, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAIn progressYes
Oct 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAIn progressYes
Oct 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAIn progressYes
Oct 15, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCOIn progressYes
Oct 14, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNCIn progressYes
Oct 14, 2026MortgagesStruggling to pay mortgageForeclosureCOIn progressYes
Oct 13, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCTIn progressYes
Oct 13, 2026MortgagesTrouble during payment processPayment processLAIn progressYes
Oct 12, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLIn progressYes
Oct 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processTNIn progressYes
Oct 11, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefPAIn progressYes
Oct 9, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCIn progressYes
Oct 9, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAIn progressYes
Oct 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAIn progressYes
Oct 8, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 8, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyNYIn progressYes
Oct 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLIn progressYes
Oct 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 6, 2026MortgagesTrouble during payment processPaying off the loanCTIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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