Mortgage company · complaint record
CrossCountry Mortgage complaints
Filed under CrossCountry Mortgage LLC
Consumers have filed 1,771 complaints about CrossCountry Mortgage since 2013, 588 of them in the last 12 months (+112% on the year before). It answered 91.3% on time and closed 18% with relief for the customer - more often than a typical mortgage company. The most common problem is trouble during payment process. It is the 13th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 1,771
- Last 12 months
- 588
- Answered on time
- 91.3%
- Closed with relief
- 18%
- Last 30 days
- 27
- Rank
- #13 of 595
Since April 2013
+112% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2026
Most complained-about mortgage lenders & servicers
CrossCountry Mortgage complaints by month
The busiest month was October 2026 (65 complaints). Complaints in the last 12 months are up 112% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How CrossCountry Mortgage answered last 12 months
- Closed with monetary relief91.5%
- Closed with non-monetary relief8113.8%
- Closed with explanation40168.2%
- In progress8514.5%
- Untimely response122%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time6/4591.3% on time
- Relief for customers40/4018.3% closed with relief
- Complaint trend0/15+112% vs last year
What CrossCountry Mortgage complaints are about
Top CrossCountry Mortgage problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 212
- Trying to communicate with the company to fix an issue while managing or servicing your loan 135
- Payment process 87
- Loan sold or transferred to another company 32
- Private mortgage insurance (PMI) 25
- Fees charged 23
Where CrossCountry Mortgage complaints come from
Most complaints: Florida (239), California (188), Texas (129), Ohio (122), Pennsylvania (101).
CrossCountry Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mr. CooperMortgages | 60 | 913 | C |
| 2 | United Wholesale Mortgage (UWM)Mortgages | 45 | 699 | D |
| 3 | CrossCountry MortgageMortgages | 46 | 588 | D |
| 4 | Planet Home LendingMortgages | 46 | 585 | D |
| 5 | Lakeview Loan ServicingMortgages | 47 | 491 | D |
| 6 | MidFirst BankMortgages | 87 | 490 | A |
| 7 | Fay ServicingMortgages | 59 | 392 | C |
| 8 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
Compare side by side: CrossCountry Mortgage vs Mr. Cooper · CrossCountry Mortgage vs United Wholesale Mortgage · CrossCountry Mortgage vs Planet Home Lending · CrossCountry Mortgage vs Lakeview Loan Servicing
What people say about CrossCountry Mortgage
All experiencesNo experiences with CrossCountry Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CrossCountry Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Oct 28, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Oct 28, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | No timely reply |
| Oct 28, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | No timely reply |
| Oct 27, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
Questions about CrossCountry Mortgage
How many complaints does CrossCountry Mortgage have?
CrossCountry Mortgage has 1,771 complaints on record since April 2013, including 588 in the last 12 months and 27 in the last 30 days. That makes it number 178 of every company by complaints this year.
Does CrossCountry Mortgage respond to complaints?
Yes. CrossCountry Mortgage answered 91.3% of its complaints on time (within 15 days) and closed 18% with relief - money back or a fix; 1.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 46/100 (grade D).
What do people complain about most with CrossCountry Mortgage?
The most common problems are trouble during payment process (732), struggling to pay mortgage (244), applying for a mortgage or refinancing an existing mortgage (259).
Is CrossCountry Mortgage legit?
CrossCountry Mortgage is a real company with a public complaint record: consumers have complained about it 1,771 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CrossCountry Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about CrossCountry Mortgage going up or down?
Up. There were 588 complaints in the last 12 months against 278 in the 12 before (+112%). See every month.
How do I file a complaint against CrossCountry Mortgage?
Complain to CrossCountry Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CrossCountry Mortgage complaints come from?
Most come from Florida (239), California (188), Texas (129). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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