Mortgage company · complaint record
Direct Home Lending complaints
Filed under PIC Capital, Inc. dba Direct Home Lending
Consumers have filed 3 complaints about Direct Home Lending since 2022, 1 of them in the last 12 months. It answered 0% on time and closed 100% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #365 of 595
Since February 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 9, 2026
Most complained-about mortgage lenders & servicers
Direct Home Lending complaints by month
The busiest month was February 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Direct Home Lending answered all time
- Closed with monetary relief266.7%
- Closed with explanation133.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Direct Home Lending problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
Direct Home Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Direct Home LendingMortgages | - | 1 | - |
Compare side by side: Direct Home Lending vs Midwest Loan Services · Direct Home Lending vs Truhome Solutions · Direct Home Lending vs NEXA Mortgage · Direct Home Lending vs Hilltop
What people say about Direct Home Lending
All experiencesNo experiences with Direct Home Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Direct Home Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 9, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Money back |
| Sep 18, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Money back |
| Feb 23, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Direct Home Lending
How many complaints does Direct Home Lending have?
Direct Home Lending has 3 complaints on record since February 2022, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Direct Home Lending respond to complaints?
Yes. Direct Home Lending answered 0% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix; 100% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Direct Home Lending?
The most common problems are closing on a mortgage (1), applying for a mortgage or refinancing an existing mortgage (2).
Is Direct Home Lending legit?
Direct Home Lending is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Direct Home Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Direct Home Lending?
Complain to Direct Home Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Direct Home Lending complaints come from?
Most come from California (1), Colorado (1), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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