Student loans
DocuPrep Xpress student loans complaints
Consumers have filed 8 complaints about DocuPrep Xpress's student loans. See the whole DocuPrep Xpress record.
DocuPrep Xpress against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | DocuPrep Xpress | 0 | - | - |
Latest DocuPrep Xpress student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 2, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 16, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 13, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Jul 23, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Apr 6, 2021 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Money back |
| Feb 12, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 15, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jul 30, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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