Student loans
Sallie Mae student loans complaints
Consumers have filed 4,273 complaints about Sallie Mae's student loans, 716 in the last 12 months (+38%). Sallie Mae answered 100% on time and closed 12% with relief. See the whole Sallie Mae record.
Sallie Mae against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest Sallie Mae student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 2, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 31, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 31, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
| Oct 31, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | In progress |
| Oct 30, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Fixed |
| Oct 30, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerCo-signer | In progress |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Oct 29, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 28, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Oct 28, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | In progress |
| Oct 28, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 27, 2026 | Student loans | Dealing with your lender or servicerCo-signer | In progress |
| Oct 27, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | In progress |
| Oct 27, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 26, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Oct 26, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | In progress |
| Oct 25, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Oct 24, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 23, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Oct 22, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Oct 22, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 22, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 21, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 21, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 21, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | In progress |
| Oct 20, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
| Oct 20, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 19, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | In progress |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Sallie Mae
No comments yet. Start the conversation - questions are welcome too.