Student loans
SoFi student loans complaints
Consumers have filed 335 complaints about SoFi's student loans, 160 in the last 12 months (+13%). SoFi answered 100% on time and closed 9% with relief. See the whole SoFi record.
SoFi against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest SoFi student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Money back |
| Oct 29, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Fixed |
| Oct 28, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 24, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 19, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Oct 19, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 16, 2026 | Student loans | Getting a loanDenied loan | Explained |
| Oct 15, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 14, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Oct 8, 2026 | Student loans | Getting a loanDenied loan | Explained |
| Oct 6, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 4, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Oct 2, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Sep 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Sep 26, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 22, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 19, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 16, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 16, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 15, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 15, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 12, 2026 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Sep 9, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 9, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 9, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 9, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 1, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 29, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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