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Student loans

Servicer under contract with Federal Student Aid student loans complaints

Consumers have filed 3,025 complaints about Servicer under contract with Federal Student Aid's student loans, 1,520 in the last 12 months (+1%). Servicer under contract with Federal Student Aid answered 0% on time and closed - with relief. See the whole Servicer under contract with Federal Student Aid record.

Servicer under contract with Federal Student Aid against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Servicer under contract with Federal Student Aid student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWINo timely replyNo
Oct 29, 2026Student loansIncorrect information on your reportInformation belongs to someone elseGANo timely replyNo
Oct 28, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYNo timely replyNo
Oct 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYNo timely replyNo
Oct 28, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTNNo timely replyNo
Oct 27, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeSCNo timely replyNo
Oct 27, 2026Student loansGetting a loanIssues with financial aid servicesGANo timely replyNo
Oct 27, 2026Student loansStruggling to repay your loanProblem with your payment planFLNo timely replyNo
Oct 26, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWANo timely replyNo
Oct 23, 2026Student loansDealing with your lender or servicerProblem with customer serviceGANo timely replyNo
Oct 23, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLNo timely replyNo
Oct 23, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMINo timely replyNo
Oct 22, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeFLNo timely replyNo
Oct 21, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeILNo timely replyNo
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINNo timely replyNo
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOHNo timely replyNo
Oct 20, 2026Student loansDealing with your lender or servicerProblem with customer serviceWANo timely replyNo
Oct 20, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCNo timely replyNo
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledKYNo timely replyNo
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAKNo timely replyNo
Oct 19, 2026Student loansIncorrect information on your reportInformation belongs to someone elseTXNo timely replyNo
Oct 16, 2026Student loansProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsTXNo timely replyNo
Oct 15, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCANo timely replyNo
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectMDNo timely replyNo
Oct 15, 2026Student loansIncorrect information on your reportPersonal information incorrectCANo timely replyNo
Oct 14, 2026Student loansIncorrect information on your reportAccount information incorrectCANo timely replyNo
Oct 14, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeOHNo timely replyNo
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXNo timely replyNo
Oct 13, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsIANo timely replyNo
Oct 12, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsALNo timely replyNo

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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