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Student loans

Maximus Federal Services student loans complaints

Consumers have filed 8,072 complaints about Maximus Federal Services's student loans, 2,391 in the last 12 months (0%). Maximus Federal Services answered 100% on time and closed 0% with relief. See the whole Maximus Federal Services record.

Maximus Federal Services against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Maximus Federal Services student loans complaints

ReceivedAboutIssueStateAnswerOn time
Nov 9, 2026Student loansStruggling to repay your loanProblem with your payment planALExplainedYes
Nov 8, 2026Student loansIncorrect information on your reportInformation is missing that should be on the reportMTExplainedYes
Nov 7, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneCAExplainedYes
Nov 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes
Nov 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Nov 6, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Nov 5, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Nov 5, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Nov 5, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeIDExplainedYes
Nov 5, 2026Student loansCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceNYExplainedYes
Nov 5, 2026Student loansStruggling to repay your loanProblem with your payment planVAExplainedYes
Nov 4, 2026Student loansIncorrect information on your reportOld information reappears or never goes awayINExplainedYes
Nov 4, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeTXExplainedYes
Nov 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanRIExplainedYes
Nov 3, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Nov 3, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeMSExplainedYes
Nov 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Nov 3, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Nov 3, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeILExplainedYes
Nov 3, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYExplainedYes
Nov 2, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Nov 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMTExplainedYes
Nov 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTNExplainedYes
Nov 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Nov 1, 2026Student loansIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 31, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedGAExplainedYes
Oct 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOKExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCOExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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